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Terms and Conditions for Merchants on Orderfromturkiye.com
1. Agreement to Terms
By registering as a merchant on Orderfromturkiye.com (the “Marketplace”), you agree to abide by these terms and conditions, which set forth your responsibilities as a seller. Violation of these terms may result in account suspension, penalties, or termination of your access to the Marketplace.
2. Merchant Responsibilities
- Listing Accuracy: You agree to provide complete, accurate, and up-to-date information for all listings. Misleading descriptions or lack of clarity are strictly prohibited.
- Product Quality: All products must meet the quality standards expected by customers. Sellers are solely responsible for product quality, functionality, and warranties.
- Payment Handling: Orderfromturkiye.com facilitates buyer-seller connections but does not handle payments directly. All payments are processed manually by the seller after the buyer sends funds to the seller's chosen method (e.g., PayPal, bank transfer, or Western Union).
3. Listing Fees and Deductions
Orderfromturkiye.com charges a listing fee based on your sales volume, not on individual transactions. These fees are automatically deducted from your wallet balance. Failure to maintain a sufficient balance may result in restricted visibility of your listings.
4. Shipping and Delivery
Merchants are required to ship products within the timeframe stated in the listing. Shipping information, including tracking numbers, should be provided to the buyer and updated promptly in the Marketplace system. The Marketplace guarantees delivery to buyers and may require evidence from merchants if disputes arise.
5. Dispute Resolution
In the event of a dispute with a buyer, Orderfromturkiye.com will evaluate the case based on provided evidence. Sellers are encouraged to respond to dispute notifications promptly and provide relevant documentation. The Marketplace reserves the right to make a final decision in favor of the buyer if:
- The seller fails to provide sufficient proof of shipment or quality.
- The product delivered does not match the listing description.
- There is substantial evidence of misconduct by the seller.
If a decision is made in favor of the buyer, the disputed amount will be automatically deducted from the seller’s wallet balance.
6. Refunds and Returns
You are expected to clearly communicate your return and refund policy within each product listing. In cases where buyers are entitled to a refund per Marketplace dispute resolution, the funds will be taken from the seller’s wallet balance.
7. Communication with Buyers
Sellers must maintain clear and professional communication with buyers. Failure to provide timely responses to inquiries or disputes may affect your standing on the Marketplace.
8. Compliance and Enforcement
Orderfromturkiye.com reserves the right to monitor and enforce compliance with these terms. This may include periodic audits of listings, communication logs, and wallet transactions. Repeated violations, including quality or shipping issues, may result in account suspension or permanent removal.
9. Amendments to Terms
Orderfromturkiye.com reserves the right to amend these terms and conditions as necessary to ensure the quality and integrity of the Marketplace. Sellers will be notified of any significant changes.
10. Legal Disclaimer
Orderfromturkiye.com disclaims liability for any direct or indirect damages related to the use of this platform by sellers. By agreeing to these terms, you acknowledge that Orderfromturkiye.com is a neutral facilitator of transactions and assumes no responsibility for seller actions.
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