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Refund and Return Policy
1. Seller Responsibility for Refunds and Returns All refund and return policies are set and managed solely by the individual sellers on Orderfromturkiye.com. Sellers are responsible for creating, updating, and honoring the terms of their refund and return policies, as displayed on their vendor page.
2. Policy Transparency Each seller is required to clearly communicate their refund and return policies on their vendor page. Buyers are encouraged to review these policies carefully before making a purchase. Policies may vary between sellers, and it is the buyer's responsibility to understand each seller's specific terms.
3. How to Initiate a Return or Refund To initiate a return or refund, buyers should contact the seller directly through the messaging system provided on Orderfromturkiye.com. The seller will then guide the buyer through the return or refund process based on their stated policy.
4. Marketplace Role in Refund and Return Management Orderfromturkiye.com is a neutral platform and does not directly handle returns, refunds, or exchanges. However, if disputes arise, the Marketplace reserves the right to review the case and may intervene as per the Terms and Conditions.
5. Disputes and Resolution In the event of a dispute, Orderfromturkiye.com may make a final decision based on evidence from both the buyer and the seller. If a refund is warranted and the seller fails to honor it, the Marketplace reserves the right to deduct the refund amount from the seller’s wallet balance as part of dispute resolution.
6. Limitations and Exclusions Refunds and returns are subject to the individual seller’s policy and may not cover all types of products. Please refer to the specific terms on each seller's vendor page to understand any limitations or exclusions before purchasing.
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